Customer Experience Strategist and Author
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CX JourneyAssociated BrandAnnette Franz is a Customer Experience Strategist and Author, ranked #4 in Marketing & Sales (Customer Experience Strategy) (Top 22%).
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Annette Franz is the CEO of CX Journey Inc., a consultant, keynote speaker, and author specializing in culture, leadership, employee experience, and customer experience. She publishes content across platforms, including Twitter and LinkedIn, focusing on organizational transformation, customer loyalty, and the interconnectedness of culture, employee experience, and customer experience. Her work includes writing books, speaking at global events, and advising companies on building workplaces where people thrive and performance accelerates. Her content often features frameworks, practical advice, and insights into leadership and organizational design.
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