Customer Experience Strategist and Evangelist
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Amigos do CXAssociated BrandBruno Guimarães is a Customer Experience Strategist and Evangelist, ranked #6 in Marketing & Sales (Customer Experience Strategy) (Top 3%).
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Bruno Guimarães is a CX Evangelist at Birdie.ai, specializing in customer experience strategy and transformation. He leads CX initiatives across Latin America and Ontario, focusing on creating customer-centric strategies that enhance engagement and retention. Bruno founded the Amigos do CX Community, one of Brazil's largest CX initiatives, and co-founded the Wow Summit. He is recognized as a Top 25 Global CX Influencer and has authored books on customer experience. Bruno frequently shares insights on CX through LinkedIn posts, podcasts, and events, emphasizing the importance of active listening, loyalty, and strategic transformation.
CX é o que diferencia marcas comuns de marcas que deixam legado.
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