Customer Experience Strategist
mx
Carlos Hernández is a Customer Experience Strategist, ranked #2 in Marketing & Sales (Customer Experience Strategy) (Top 13%).
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Carlos Hernández is a Customer Experience (CX) specialist with over 5 years of experience in tech and service companies. He focuses on improving client relationships, team training, and creating transparent customer interactions. He publishes weekly insights in his newsletter 'Apuntes de CX,' sharing frameworks, best practices, and actionable strategies for CX professionals. His content emphasizes practical solutions, team collaboration, and data-driven decision-making in customer service.
CX no existe para maquillar problemas, sino para mejorar la relación cliente-empresa.
Favikon helps you find the right creators, analyze them in depth, reach out at scale, and track what works.
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