Christina Garnett

Christina Garnett is an award-winning author, trust theorist, and Fractional Chief Customer Officer specializing in customer trust infrastructure and brand relationships. She publishes insights on customer experience (CX), trust theory, and organizational strategies, often sharing her expertise through articles, podcasts, and speaking engagements. Her work focuses on building systems that foster trust between brands and customers, with a second book in progress. She frequently discusses the intersection of automation, AI, and human connection in customer relationships.