AI-Powered Customer Success Strategist
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HubSpot, Inc.Associated BrandDaphne Costa Lopes is an AI-Powered Customer Success Strategist, ranked #1 in Marketing & Sales (Customer Success) (Top 14%).
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Daphne Costa Lopes is a Senior Director of Private Equity Partnerships at HubSpot, specializing in building AI-powered growth systems for B2B businesses. With over a decade of experience in Customer Success, she has scaled HubSpot's Customer Success organization from 80K to 300K+ customers and built the Global Strategic Accounts team from the ground up. Daphne is known for coining the "watermelon customer" analogy, which has become industry shorthand for identifying accounts that appear healthy but are at risk of churn. She focuses on helping B2B companies develop AI-enabled, revenue-generating Customer Success functions and shares insights through her LinkedIn posts and newsletters, Unconventional Growth and Peak Purpose.
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