Euriale Voidela

Euriale Voidela is a prominent figure in the field of Customer Experience (CX) and Customer Success (CS), serving as the President of the International Association of Customer Experience and Success (AIESC). She is the co-founder and CEO of Customer Centric Consulting, a firm specializing in corporate solutions for CX, CS, and customer-centric culture. With over 20 years of experience in business management, customer service operations, and project implementation, Euriale is a best-selling author, editor-in-chief of the Portal Customer, and a sought-after speaker and mentor. Her content primarily focuses on CX strategies, customer journey optimization, and the integration of technology in customer service. She frequently shares insights through books, articles, podcasts, and workshops, aiming to elevate the practice of CX and CS in the business world.