Fernando Coelho

Prof. Dr. Fernando Coelho is a PhD holder, author of seven books, and a prominent speaker and advisor in customer experience (CX). He is the director of the Instituto Experiência do Cliente, where he leads initiatives to improve business practices through customer-centric strategies. His work includes mentoring, training, and consulting for major brands across Brazil. He hosts a top-rated CX podcast and has been recognized as one of the leading voices in CX in Portuguese-speaking countries. His content focuses on CX methodologies, leadership development, and practical business solutions.