James Parkin is a CX & CCaaS Talent Solutions Founder.
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James Parkin, founder of Ellison Coast and The CC/CX Update, specializes in customer experience (CX) and contact center (CC) talent solutions, training, and industry insights. He shares actionable tips, interviews industry leaders, and provides career advice for CX professionals. His content includes CX trends, recruitment strategies, LinkedIn optimization, and AI in customer service. He also fundraises for veterans' charities.
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