Jeannie Walters

Experience Investigators is a customer experience advisory firm that provides thought leadership, education, and advisory services to mid-market and larger companies. They focus on improving customer sentiment and loyalty through their proprietary Customer Experience Investigation™ process. Their content includes webinars, membership programs, and resources aimed at helping leaders communicate CX strategies effectively and build a customer-centric culture. They engage with topics like CX leadership, employee engagement, and customer journey evaluation.