Director of Commercial CX Analytics & AI at Smile Latam
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Joaquin M. is a Director of Commercial CX Analytics & AI at Smile Latam, ranked #1 in Marketing & Sales (Customer Experience Strategy) (Top 14%).
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Joaquin M. is the Director Comercial at Smile, where he helps large companies in Latin America transform customer experience (CX) data into business decisions using AI and personalized support. He focuses on industries like banking, insurance, airlines, and retail, leveraging Smile's SaaS platform to collect real-time feedback, integrate multiple channels, and generate actionable insights to improve customer satisfaction and loyalty.
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