Customer Success & AI Strategist
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GainsightAssociated BrandJosh Schachter is a Customer Success & AI Strategist, ranked #2 in Marketing & Sales (Customer Success) (Top 1%).
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Josh Schachter is an SVP at Gainsight, focusing on how Customer Success (CS) teams can leverage AI to scale impact without losing human relationships. He hosts the [Un]Churned podcast, where he shares insights from conversations with leading CS operators on topics like AI adoption, automation, and evolving CS models. His LinkedIn content combines practical lessons from the field, reflections on professional growth, and personal anecdotes, often tied to his experiences in tech and customer success. Schachter frequently discusses AI's role in CS, retention strategies, and the interplay between human relationships and technology in customer success.
AI is not replacing Customer Success. It's revealing which companies had a CS strategy.
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