Juliana Oliveira

Juliana Oliveira is the Vice President at the Seeds of Dreams Institute, a corporate training institute based in Orlando, Florida, specializing in service excellence and customer experience. She leads global programs and immersions focused on Guestology, Clientology, and Positive Psychology, empowering companies to develop a culture of customer enchantment based on practices from leading global brands. With over 14 years of experience, Juliana has managed diverse portfolios in multinational companies across technology, media, recruitment, and education. She is a co-author of the best-selling book on soft skills and the executive producer of a documentary on Walt Disney. Juliana frequently shares insights on customer experience, leadership, and organizational culture through her LinkedIn posts, often referencing her visits to Disney and Universal parks worldwide.