Customer Experience Strategist
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Luz Elena Vásquez Ramírez is a Customer Experience Strategist, ranked #8 in Marketing & Sales (Customer Experience Strategy) (Top 73%).
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Luz Elena Vásquez Ramírez is a Senior CX & XM Scientist and Multichannel Experience Strategist specializing in customer and employee experience (CX/EX). She focuses on optimizing service models, digital transformation, and VOC (Voice of the Customer) strategies across Latin America. Her content includes insights on CX methodologies, leadership, and organizational transformation, often referencing case studies and practical applications. She frequently discusses topics like mystery shopping, NPS, and quality management.
De la calidad emitida a la experiencia vivida.
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