Customer Experience Strategist and Educator
nl
Nienke Bloem is a Customer Experience Strategist and Educator, ranked #1 in Marketing & Sales (Customer Experience Strategy) (Top 100%).
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Nienke Bloem is a globally recognized Customer Experience (CX) leader, speaker, and educator specializing in helping CX managers transition into strategic leaders. She is the creator of the CX Story Blueprint and a pioneer of the MAC effect, focusing on making CX strategies memorable, actionable, and consistent. Nienke hosts the CX Leadership Talks podcast, runs a YouTube channel, and has authored books on CX and leadership. She is known for her practical, transparent, and bold approach, often delivering keynotes and workshops in her signature blue dress. Her content spans CX strategy, leadership development, and customer-centric transformation, aimed at professionals in the CX field.
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Netherlands
