Osen Akkemik

Osen Akkemik is a Senior Director at Genesys, specializing in AI Solutions & Services for the EMEA region. He focuses on driving meaningful customer relationships and business growth through AI-driven customer experience solutions. His content revolves around moderating customer panels, discussing AI applications in customer service, and sharing insights on Predictive Routing and CX transformation. He emphasizes partnership, trust, and real-world business challenges in his engagements.