Paul Brandvold is an ITSM Advisor to Platforms/Vendors | Human-Centered ITSM Thought Leader, ranked #1 in Engineering & Operations (Project Management Professionals) (Top 33%).
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Paul Brandvold is an ITIL® 4 Master specializing in IT Service Management (ITSM). He focuses on simplifying complex ITSM concepts through storytelling, writing, and speaking engagements. Paul frequently shares practical insights on ITSM tools, human-centered service management, and the challenges faced by IT professionals. He has been published by ITIL and AtomicWork, and is a PeopleCert ITIL® Ambassador. Paul speaks at industry conferences like ITSM25 UK and SDI Spark 26, and collaborates with ITSM vendors to make technical messages more relatable. His mission is to make ITSM clearer and more usable for those implementing it.
Make IT Service Management clearer, more usable, and a little less painful.
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