Rachel Provan

Rachel Provan is a Customer Success leadership coach and consultant with 15 years of experience leading CS teams. She runs the CS Leadership Academy and Dream Job Program, offering training on building revenue-generating CS departments, career advancement, and job search strategies. Her content focuses on CS strategy, leadership psychology, team management, and navigating executive dynamics. She hosts the Psychology of Customer Success podcast and publishes weekly insights via The CS Psycho newsletter. Her posts frequently address common CS challenges like player-coach models, expansion quotas, AI in CS, and effective communication with the C-suite.