Customer Experience Specialist & Keynote Speaker
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ESPM Escola Superior de Propaganda e MarketingAssociated BrandRita Midori is a Customer Experience Specialist & Keynote Speaker, ranked #1 in Marketing & Sales (Customer Experience Strategy) (Top 20%).
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Rita Midori is a renowned Customer Experience (CX) specialist with over 23 years of experience, including significant roles at Disney and Azul Linhas Aéreas. She is a keynote speaker, educator, and advisory board member at ESPM, focusing on elevating customer experiences and organizational results. Rita is recognized as a top CX influencer in Brazil, ranking #1 on YouTube and #2 on TikTok. She frequently collaborates with major brands like Natura, Nestlé, and Itaú, and is a sought-after speaker at events such as TEDxSãoPaulo and Flow Palestras. Her content spans CX strategies, leadership, and practical insights for businesses.
The customer experience is the visible consequence of everything a company decides invisibly.
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