Tanuj Diwan is a Customer Feedback Platform Founder & B2B Thought Leader, ranked #4 in Marketing & Sales (Customer Experience Strategy) (Top 11%).
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Tanuj Diwan is the co-founder and founder of SurveySensum, an online customer feedback platform focused on automating and modernizing market research for industries including healthcare, automotive, financial services, SaaS, and B2B. He works with clients like Mercedes-Benz, Honda, Nissan, Allianz Indonesia, Indosat Ooredoo, and major Indonesian banks to transition from traditional phone and face-to-face surveys to real-time online feedback systems, aiming to improve customer satisfaction scores and NPS while reducing research costs by up to 70%. His content emphasizes case studies, industry applications, and the tangible benefits of customer insight platforms.
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