Customer Experience Consultant and Sens du Client Author
fr
KPAMAssociated BrandThierry Spencer is a Customer Experience Consultant and Sens du Client Author, ranked #4 in Marketing & Sales (Customer Experience Strategy) (Top 5%).
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Thierry Spencer is a customer experience consultant, speaker, author, and blogger who runs Sens du client. He publishes newsletters, blog posts, book reviews, study summaries, interviews, and annual customer trend reports. His recurring topics include customer relationship management, CRM, service culture, claims management, emotional experience, AI, data sovereignty, and customer attention. He consults for KPAM and participates in AMARC, All4Customer Paris, and French customer service award events.
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