Customer Success Leader & Consultant
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Kristi FaltorussoAssociated BrandKristi Faltorusso is a Customer Success Leader & Consultant, ranked #1 in Marketing & Sales (Customer Success) (Top 1%).
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Kristi Faltorusso is a seasoned Customer Success executive with over 15 years of experience in B2B SaaS, specializing in architecting growth and retention strategies. She advises SaaS founders, CS leaders, and investors on building scalable Customer Success frameworks. Kristi shares practical insights on LinkedIn and TikTok, focusing on topics like churn prevention, AI in CS, and leadership development. She also runs a newsletter, 'The Journey,' offering tactical advice for CS professionals. Kristi frequently speaks at industry events and collaborates with companies to transform their CS operations.
Hope is not a retention strategy.
Favikon helps you find the right creators, analyze them in depth, reach out at scale, and track what works.
