Maxime Manseau

Maxime Manseau is the VP of Support at Birdie, a screen recording tool designed for support teams. He focuses on practical insights into support operations and leadership, empowering over 2,500 teams to resolve customer issues faster. Maxime shares expertise on reducing ticket back-and-forths, improving escalation rates, and enhancing customer experience through structured workflows and tools like Birdie. His content often includes actionable advice on support team management, ticket handling, and operational efficiency, primarily shared on LinkedIn.